Privacy Policy

Introduction

At Techlink SMS, your privacy matters to us. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you access our website or use our SMS messaging platform and services.

Information We Collect

We may collect the following types of information:

• Personal Information: Such as your name, phone number, email address, company name, and billing details when you create an account or contact us.
• Message Data: Information about SMS messages sent through our platform, including sender ID, recipient numbers, timestamps, and message content (used solely for delivery and compliance purposes).
• Usage Data: Information about how you use our website and platform, including IP address, browser type, device information, and log files.
• Cookies and Tracking Technologies: We use cookies and similar tools to improve your experience, analyze usage, and customize content.

How We Use Your Information

The information we collect is used to:

• Provide and deliver SMS and related services
• Verify user accounts and sender ID requests
• Process payments and manage SMS credits
• Respond to your inquiries and support requests
• Enhance the performance and security of our platform
• Comply with applicable laws and regulations, including telecom compliance in Ghana

How We Share Your Information

We do not sell or rent your personal data. However, we may share your information in the following cases:

• With Your Consent: When you explicitly authorize us to share data.
• With Service Providers: Trusted partners who help us deliver SMS services (e.g., SMS aggregators, telecom providers, and payment gateways).
• Legal Obligations: We may disclose your information to comply with Ghanaian laws, court orders, or requests from regulatory bodies such as the NCA.

Security of Your Information

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Data transmitted between your device, our servers, and trusted service providers is protected using industry-standard encryption technologies such as HTTPS/TLS. However, no system is completely secure, and users are responsible for safeguarding their account credentials.

Your Data Protection Rights

In accordance with Ghana's Data Protection Act, 2012 (Act 843), you have the following rights:

• Right to Access: Request a copy of your personal data.
• Right to Correction: Request corrections to inaccurate or incomplete information.
• Right to Erasure: Request deletion of your data in certain circumstances.
• Right to Object: Object to our processing of your information for certain purposes.
• Right to Restrict Processing: Request that we limit the use of your data.
• Right to Data Portability: Request a transfer of your data to another provider.

Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Message logs, transaction records, and account information may be retained for operational, billing, and regulatory compliance purposes.

Account Deletion

Users may request deletion of their account and associated personal data directly within the Techlink SMS website or by contacting our support team. Upon verification of the request, we will delete or anonymize personal data associated with the account unless retention is required for legal, regulatory, or fraud prevention purposes.

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that personal information from a child has been collected without parental consent, we will take steps to remove such information.

Changes to This Privacy Policy

We may revise this Privacy Policy periodically. Any updates will be posted on our website, and your continued use of the service constitutes acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Techlink SMS
Accra, Ghana
support@techlinkgh.com
+233 240 940 228

Consent

By using Techlink SMS, you consent to this Privacy Policy and the collection and use of your information as outlined above.